AI workshops for software businesses: turn one repeated support or documentation task into a workflow you can use again

The same support question lands in your inbox every week. A help article goes stale after a release. A new customer waits on an onboarding email someone has to write from scratch. A hands-on AI workshop built around one of those repeated tasks, a support reply, a help-article update or an onboarding email, gives your software team written instructions and a tested example they can reuse. We build training around your business tasks, your source material and the output you need, and we help your team agree on the source material, the instructions and the review process for that task. Bring one task that wastes your time, and leave with a workflow you can use again next week.

Key takeaways

• Bring one repeated task, a support reply, a help-article update or an onboarding email. Your business task decides the training example.
• The workflow is written as five inputs: Context, Task, Source, Rules and Output.
• You test the workflow on a safe example and check the draft against the documentation your business supplied.
• The public workshop runs four hours in person, costs A$495 including GST per person and is capped at 15 paid attendees.
• Private onsite training runs at your workplace across South East Queensland, with a fixed quote after a scoping conversation.

Which support, documentation or onboarding task should your software team bring?

Bring the task your team repeats and nobody enjoys. Your business task determines the training example, so the work you pick is the work we build around.

Pick a specific piece of work: a reply to one recurring customer question, an update to one help article after one release, or the onboarding email you send one new account. Bring the information that task needs, the ticket thread, the release notes, the product documentation, the plan details.

We teach business owners and teams how to use AI on the work their business repeats. AI training for business suits professionals, managers, executives, administrators, analysts, marketers, content creators, software developers, business owners and whole teams that want to use AI more effectively at work. 1 We do the same across other industries, from roofing and plumbing and electrical to real estate and accounting and bookkeeping.

How do five inputs turn that task into instructions your team can run again?

You write the job down as five inputs: Context, Task, Source, Rules and Output. Written once, they run again on the next ticket, the next article, the next account.

• Context describes the business, the customer and the situation.
• Task names the job the AI assistant needs to do.
• Source supplies the notes, documents or approved facts for that job.
• Rules set the limits and identify missing information to flag.
• Output describes the format and the information the finished draft needs to contain.

Write the five inputs before you add your source material. They describe the job, and they give you the basis for checking what comes back. For a support reply, state which question the reply needs to answer, ask for the facts that resolve it, and cut background the customer did not request.

How do you check an AI draft against your own product documentation?

You check the output against the information your business supplied. Compare names, dates, version numbers, figures and claims with your source. Recalculate totals. Check that the draft answers the request and stays inside your scope. The person responsible for the work approves the final version.

When the draft states something your documentation does not, point to the unsupported claim. Supply the missing fact, or ask the assistant to leave it as a question for you. Check the next draft for the same problem.

In the session we help you build and test a workflow you can use again. Participants test it on a safe example and check the result against their own source material, so the review step is part of the workflow, not an afterthought.

What happens in the four-hour Sunshine Coast workshop, and what does the A$495 ticket include?

Our public Sunshine Coast workshop gives you four hours to work on one repeated business task. You build on your own laptop with hands-on help, and you keep the instructions and the example you tested during the session. Take them back to your next support reply, help-article update or onboarding email, then check the draft before you send it.

Can you run private AI training onsite for a software team in South East Queensland?

Yes. We bring private AI training to your workplace and scope it around your team's tasks, experience and location, so support, documentation and onboarding people build workflows they can use together.

Private onsite AI training is available on the Sunshine Coast and in Brisbane, Gold Coast, Ipswich, Noosa, Moreton Bay, Logan, Redlands, Toowoomba and Gympie. Sunshine Coast onsite training covers Maroochydore, Caloundra, Mooloolaba, Buderim, Birtinya, Nambour and Coolum.

Sessions are scoped for roughly 4 to 20 people, and larger teams can be split across sessions. Each person brings the laptop they will use afterwards, and tool and account requirements are confirmed during scoping. After your enquiry, we discuss your team's tasks, location and experience, agree on the training scope and prepare a fixed quote. Team size, session length and travel determine the price.

How does a hands-on workshop compare with free tutorials, online courses and vendor programs?

A hands-on workshop works on your task, with your source material, and you leave with instructions you tested. Other programs teach a tool or a curriculum, and eligibility rules can put them out of reach.

What AI implementation work sits behind this training?

We teach what we build. We helped automate Radiant Roof Repairs' internal processes using AI. We used AI to automate SEO, enquiries and admin for Glen House Homoeopathy. In our own business, Searchmaxxed, we built AI workflows for creating blog posts, doing SEO and preparing custom proposals.

How do you join the waitlist or request a team quote?

Join the waitlist for the public workshop, or send an enquiry for private training at your workplace. The public workshop date and exact venue are to be announced, and waitlist members hear first.

If your team sits outside the Sunshine Coast, you have two options. Book private onsite training anywhere we travel across South East Queensland, or travel to the Sunshine Coast for our public workshop. Start from our home page.

Frequently asked questions