AI Workshops for Education and Training Businesses: Build One Workflow for Course Enquiries and Admin

You answer the same course enquiry every week. Someone asks about intake dates, fees, prerequisites and payment plans, and a staff member rewrites the same reply from scratch. AI training suits an education or training business when it is built on one task you already repeat: a course enquiry reply, an enrolment document or a student update, and you leave with the written instructions and tested example you can run again. We build training around your business tasks, your source material and the output you need. You check the output against the information your business supplied.

Key takeaways

• Bring one repeated task, such as a course enquiry reply, an enrolment or learning admin document, or a student update. Your business task determines the training example.
• Context, Task, Source, Rules and Output are the five inputs that turn that job into instructions you can run again.
• You test the workflow on a safe example and check the draft against your own course, fee and enrolment material before anyone sends it.
• The public workshop runs four hours in person for A$495 including GST per person, capped at 15 paid attendees, with the date to be announced.
• Google states its no-cost small-business AI offer is available only to businesses based in the United States, so Australian providers cannot rely on it. 1

Which repeated tasks should an education or training business bring to AI training?

Bring the job that eats your week and repeats in the same shape every time. We teach business owners and teams how to use AI on the work their business repeats, and we work with owners and teams across industries. Your business task determines the training example.

Pick a specific piece of work rather than a category. One reply to one enquiry about one course. One enrolment confirmation for one student. One weekly progress update for one employer-funded trainee. Then bring the information that task needs: the course outline, the fee schedule, the intake dates, the enrolment conditions.

Google's small-business course teaches delegating tasks, brainstorming solutions and automating repeated tasks with AI. 2 The same program covers daily communications and building custom apps for tedious tasks without writing code. 3 We start from the opposite end: your task first, and the instructions are built to fit it.

How do the five inputs turn a course enquiry reply into an AI workflow?

The five inputs are Context, Task, Source, Rules and Output. Written together, they describe the enquiry reply well enough that the assistant can draft it and you can check it.

• Context describes the business, the customer and the situation. You run a registered training organisation. The person asking is a prospective student comparing two intakes.
• Task names the job the AI assistant needs to do. Draft a reply to this enquiry.
• Source supplies the notes, documents or approved facts for that job. The course outline, the current fee schedule, the intake dates.
• Rules set the limits and identify missing information to flag. Quote fees only from the schedule supplied. Flag anything the source does not answer.
• Output describes the format and the information the finished draft needs to contain. A short email that answers the question asked, states the start date, states the fee, and names the next step.

Write the five inputs before you paste in any source material. They describe the job, and they give you the basis for checking the draft that comes back.

What source material do you need for course, fee and enrolment tasks?

You need your own notes, templates and rules, in the version you actually use today. The assistant has no way to know your fee schedule, your intake calendar or your enrolment conditions unless you supply them.

For a course enquiry reply, that means the course outline, the current fees, the intake dates and the entry requirements. For an enrolment document, it means your template and the approved wording you already use. For a student update, it means the attendance and progress notes for that student.

You build on your own laptop with hands-on help, so the workflow you write runs against the files and systems you already work in.

How do you check an AI draft before it reaches a student or employer?

You check the draft line by line against the source material you supplied. Compare names, dates, figures and claims with your source. Recalculate any totals. Check that the draft answers the question the student or employer actually asked and stays inside your scope. The person responsible for the work approves the final version.

We help you build and test a workflow you can use again. Participants test it on a safe example during the session and check the result against their own source material. You keep the instructions and the tested example, so the next enquiry starts from something you have already proven.

Where the draft states something your source does not support, that is the point to fix the Rules input rather than the sentence. A rule that says to flag missing information turns a silent error into a question you can answer.

How does your team agree on one process for enrolment admin and communications?

You agree on three things before anyone uses the workflow: the source material, the instructions and the review process. We help your team settle all three for a repeated task, so two admin staff replying to enrolment questions produce the same answer from the same fee schedule.

Build workflows your team can use together. Name the file that holds the approved fees. Name who reviews a draft before it goes out. Agree on the review rules while everyone is in the room, and write them into the Rules input rather than leaving them in someone's head.

What does the public Sunshine Coast AI workshop include and cost?

Our public Sunshine Coast workshop gives you four hours to work on one repeated business task, at A$495 including GST per person.

People from other areas travel to the Sunshine Coast for it. The date is to be announced and the exact venue is confirmed with the date, so join the waitlist to hear first.

Where can you run private AI training for a training centre or campus?

We bring private AI training to your workplace. Private onsite training is available on the Sunshine Coast and in Brisbane, Gold Coast, Ipswich, Noosa, Moreton Bay, Logan, Redlands, Toowoomba and Gympie. Sunshine Coast onsite training covers Maroochydore, Caloundra, Mooloolaba, Buderim, Birtinya, Nambour and Coolum.

Training takes place at your team's workplace, on the desks and laptops they use every day. After your enquiry, we discuss your team's tasks, location and experience. We agree on the training scope and prepare a fixed quote. Team size, session length and travel determine the price.

Each person brings the laptop they will use afterwards. Tool and account requirements are confirmed during scoping. Request a team quote to start.

How does this compare with free online AI courses and certificates?

Free online courses teach the field. Our workshop builds one workflow for your business and hands it to you.

An Australian training provider cannot claim Google's no-cost offer, because it is restricted to businesses based in the United States. 1 That matters when you are choosing where to spend a training day.

What AI work have we built for other businesses?

We build the same kind of workflows in other industries, and in our own business.

• We helped automate Radiant Roof Repairs' internal processes using AI.
• In our own business, Searchmaxxed, we built AI workflows for creating blog posts, doing SEO and preparing custom proposals.
• We used AI to automate SEO, enquiries and admin for Glen House Homoeopathy.

The tasks differ by trade. The method holds: one repeated job, your source material, instructions you can run again.

Frequently asked questions